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Privacy Policy

Eleanor Whichello know that you care about how the information you provide us is used and shared, and we understand and appreciate the level of trust you instil in us when you provide such delicate information. This notice describes our privacy policy.

Your Consent

By visiting, you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of Personal Information

All information provided to or gathered by is controlled primarily by Eleanor Whichello.

Collection and Use of Personal Information About Customers

The information we learn from customers helps us to personalise and continually improve your shopping experience with us. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us. We also use this information to improve our store and platform, and prevent or detect fraud or abuses of our website.

From time to time we may contact you with reference to new promotions or services, which we believe will be of benefit to you. You will only receive our special offers or newsletters if you have subscribed. You may be contacted through various means such as post, e-mail, telephone, SMS or any other messaging services. If you do not wish to receive any further information from us in relation to new promotions or services, then please send an e-mail with UNSUBSCRIBE in the subject to

You can enquire what data we hold relating to you and ask for this to be erased by emailing or by calling 01225 745788. Your data will be kept on record no longer than is necessary, in accordance with GDPR guidelines.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your Web browser to enable our systems to recognise your browser.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of our websites most innovative and useful features and we recommend that you leave them turned on.

How Secure Is Information About Me?

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may from time to time request proof of identity before we process an order for you.

Keeping us updated

If any of the information that you provided changes, such as home addresses, names and e-mail addresses, then please email full details for the attention of the privacy department to


Conditions of Use, Notices and Revisions

If you choose to visit, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms and Conditions, including limitations on damages and application of the laws of England. If you have any concern about privacy, please e-mail a thorough description for the attention of the privacy department to and we will try to resolve it.

Our business changes constantly and our Privacy Policy and the Terms and Conditions will change also. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand by the promises we make however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of those prospectively affected customers.